TQ VTU Privacy Policy Notice

Effective Date: [27 May, 2024]


TQ VTU (“we”, “us”, “our”) is committed to protecting your privacy and the security of your personal information. We recognize the importance of protecting the confidentiality and integrity of the information you submit to us. Our first priority is to offer you with a secure and dependable service experience, so we have put in place strong security measures to protect your personal information from unauthorized access, use, or disclosure. 

This Privacy Policy Notice is intended to tell you about our unique procedures for collecting, using, disclosing, and safeguarding your personal information when you use our virtual TopUp services. We strive to be clear about how we manage your data and offer you trust that your privacy is protected on the way.

Information We Collect

We collect a variety of personal information in order to provide you with effective and secure virtual TopUp services. We may gather the following categories of information:

Personal Identification Information

Name: Your full legal name is required for identification and verification purposes. 

Address: We collect your residential address to authenticate your identification, ease communication, and transmit any relevant papers. 

Email Address: We use your email address to send you transaction confirmations, service updates, promotional offers (with your permission), and to communicate with you about customer support inquiries. Your email address also serve as your transaction ID during wallet-to-wsllet transfer.

Phone Number: Your phone number is mainly as a means of contact. customer service purposes. 

Date of Birth: We use your date of birth to authenticate your identification and confirm that you are in compliance with applicable age regulations.

Bank Verification Number (BVN): This information is required for the purpose of identifying, preventing fraud, and meeting regulatory requirements. 

Other Identification Details: Any other information that helps to authenticate your identity and keep your account secure may be required.

Financial Information

Bank Account Information: We need your bank account information to process payments, conduct transactions, and administer your account effectively. 

Transaction History: This comprises facts about your transactions with us, such as the date, time, amount, and nature of the transaction, which allows us to maintain accurate records and improve our service offerings. 

Credit History: We may look at your credit history to determine your eligibility for certain services and manage financial risks. 

Other Financial Information: This includes any other financial data required to complete transactions and ensure the security and integrity of our services, such as payment method and invoicing information.

Technical Information: 

IP Address: We collect your IP address to monitor and safeguard our systems against unwanted access, improve security, and analyze trends. 

Browser type: Knowing what sort of browser you use allows us to better optimize our online services for performance and compatibility. 

Device Information: We gather information about the device you use to access our services, such as its model, operating system, and unique device identifiers, in order to improve service performance and security. 

Usage Data: This refers to information regarding your activities with our online services, such as the pages you visit, how long you spend on each page, and other usage patterns. This data allows us to better understand how you use our services and improve your overall experience.

Voluntarily Provided Information 

Any additional information you choose to share with us, such as survey replies, feedback, or information offered during customer service encounters. This information helps us better understand your requirements and preferences, allowing us to improve our services and address any concerns you may have.

How We Use Your Information

We use your information for various purposes, including but not limited to:

  • Providing Services: To process your transactions, manage your accounts, and provide you with our TopUp services.
  • Customer Support: To respond to your inquiries and provide customer service.
  • Improving Services: To enhance and personalize our services based on your preferences and feedback.
  • Compliance: To comply with legal obligations, regulatory requirements, and internal policies.
  • Marketing: To send you promotional materials and offers, subject to your consent.

Information Sharing and Disclosure

We may share your information with:

Affiliates and subsidiaries: 

We may share your personal information with our corporate family, which includes affiliates and subsidiaries. This information exchange is critical for improving our services and providing a consistent and integrated experience across all of our platforms and offers. By doing so, we can ensure consistent and high-quality service, streamline processes, and improve your entire experience with our virtual TopUp services. These affiliates and subsidiaries are subject to the same confidentiality duties and privacy standards as we are, ensuring the security of your information.

Service Providers 

To operate our services efficiently, we may engage third-party vendors who provide essential services on our behalf. These service providers assist us with a variety of tasks, including payment processing, data analysis, customer assistance, marketing, and IT services. We carefully choose these providers to guarantee that they meet our strict privacy and security requirements. Each third-party vendor is contractually bound to use your information only for the purposes of executing their assigned responsibilities and to keep it secure from unauthorized access, use, or disclosure.

Legal and Regulatory Authorities

We may share your personal information with legal and regulatory authorities if required by law, regulation, or legal process. This involves abiding by court orders, government requests, and other legal obligations. Such disclosures are required to protect our legal rights, comply with legal processes, protect our users’ security, and ensure the quality of our services. We ensure that any information supplied is just what is absolutely essential to meet our legal and regulatory requirements.

Business Transfers:

In the event of a merger, asset sale, acquisition, or other business transaction, your personal information may be transferred along with the business assets. These transfers are critical to the continuance of services and corporate activities. We shall guarantee that any acquiring organization or new owner adheres to the privacy standards and procedures specified in this Privacy Policy Notice, including the confidentiality and security of your information.

Security of your information 

We utilize a variety of security methods to protect your personal information from unauthorized access, use, or disclosure. These precautions comprise physical, electronic, and procedural safeguards in accordance with applicable laws and regulations.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights over your personal information: 

  • Access: You have the right to seek access to the personal information that we have on you. This enables you to verify the data we have gathered and ensure that it is accurate and up to date. 
  • Correction: If you discover that any of your personal information is incorrect or incomplete, you have the right to request revisions. We will immediately amend any incorrect or incomplete material to ensure its accuracy. 
  • Deletion: You can request that your personal information be deleted. We will comply with such requests, subject to certain legal and contractual limits that may compel us to preserve certain data for a set period of time.
  • Opt-Out: You reserve the rights to opt out of receiving marketing communications from us. You can place a request by contacting us directly.

**To exercise any of these rights, please contact us using the information listed below. We will reply to your requests in compliance with applicable data protection regulations and within a fair timeframe.

Cookies and Tracking Technology 

We use cookies and other tracking technologies to improve your browsing experience on our website. Cookies are little data files kept on your device that help us understand how you use our services, allowing us to improve functionality, performance, and user experience.

You may change your cookie options in your browser’s settings. Most browsers allow you to manage cookies, including blocking and deleting them. Please keep in mind that deactivating cookies may interfere with the functionality and speed of our website, and some features may be unavailable.

By using our services, you consent to the use of cookies and tracking technologies as described in this Privacy Policy Notice.

Children’s Information

Another objective at TQ VTU is to provide additional protection for children when they use the internet. We understand the importance of protecting young users’ privacy and security and are committed to providing a safe online environment. We encourage parents and guardians to actively participate in their children’s online activity. This includes observing, taking part in, and/or monitoring and directing their online interactions. By participating, parents and guardians may help ensure that their children use the internet securely and appropriately.

The Safe Haven MFB website does not intentionally collect any personally identifiable information (PII) from children under the age of 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable rules, which require us to protect the privacy of young internet users. Our website and services are intended to avoid the acquisition of personally identifiable information from children without parental agreement.

If you become aware or think that your kid has provided us with personal information without your consent, please contact us immediately. Your early action is critical to helping us secure your child’s privacy. When we receive such a notification, we shall take prompt action to identify and remove the information from our records. Our best efforts will be dedicated toward ensuring that any personal information obtained accidentally from minors under the age of 13 is promptly erased and not used for any reason.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

Contact Us

We value your trust and are committed to ensuring the protection of your personal information while you use our virtual TopUp services. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:


Ekpo Abasi, Cross River State, Calabar, 540253

Email: info@telecomquest.com.ng

Phone Number: 07044888879

By using our services, you acknowledge that you have read and understood this Privacy Policy Notice and agree to the collection, use, and disclosure of your information as described.